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Information
Services (IS) provides information processing services
to all divisions of the university. These services focus
on the support of applications and systems and on the
development of new and replacement systems.
IS
consists of the following service groups: Academic Systems,
PeopleSoft Systems, Web Development, Business Systems,
Administrative Systems, Student Systems, and Technical
Services. For more information, please see the
organization chart of our parent organization - Information
Technology Services.
Project
Requests
A
Request for Service must be submitted to initiate any
new system, replacement of an existing system, or enhancement
to an existing system. A Request for Service may be submitted
via the web or by submitting a hardcopy form that can
be obtained from the Information Services office. The
request must contain a narrative and key elements of the
information systems processing desired. The request for
services is then registered on the request log.
Project
selection occurs by way of management review of each project
relative to other pending requests during quarterly management
meetings, with a designated administrator authorized to
set priorities among university divisions that use in-house
resources. If a department is willing to fund its project,
this should be noted on the request since approval may
be contingent upon funding. Requesters will be kept informed
of any change in the status of requests.
When
a request is approved, IS will assign technical staff
to the project and will issue a schedule. A project proceeds
in phases, with a checkpoint at the end of each phase
for management review and the appropriate "sign-offs."
The Internal Audit Department will be notified of all
analysis and design "walk-throughs." The implementation
phases are as follows:
Depending
on the size and complexity of the project, some or all
of the phases will be performed.
Functional
Problem Report
A
Functional Problem Report is required to report malfunctions
or errors in an application during the production cycle.
IS staff will give immediate attention to this kind of
production support request.
Forms
Both
the Request for Service and Functional Problems Report
use the same form. It can be found at www.its.niu.edu/its/is/forms/fprrfs.shtml.
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