Enterprise Systems Support (ESS) is organized into five
functional areas: Computer Operations, Systems Programming,
Network Engineering, Managed Workstation Development,
and Network Security. ESS is primarily tasked with the
responsibility of developing OS builds, maintaining the
server infrastructure, supporting and operating the mainframe,
supporting and operating the server systems, designing
and supporting the network infrastructure, providing timely
alerting and proactive responses to infrastructure threats,
and providing central creation of user access accounts.
ESS performs the above mentioned tasks for the purpose
of supporting enterprise wide applications such as Internet
access, PeopleSoft, administrative and student mail systems,
student registration system, general access lab servers,
and security and alerting systems as relates to the network
. ESS also provides development and technical support
of common systems such as the Directory structure, tape-back-up
solution, and auditing systems.
refer to the Information Technology Resources Acceptable Use Policy and System Access and Security Policy (SASP).
Network & Application Access
Computer Access is responsible
for issuing computer user logonids to faculty, staff and
students, allowing access to University computer systems.
The logonids are automatically assigned to students when
they register for classes. Faculty and staff logonids
give them access to eDirectory for authentication and
the GroupWise e-mail system, and are automatically assigned
at the time they are entered into the Human Resource System.
Additional access may be requested by completing the Computer Access Request Form on the ITS HelpDesk web page. Appearing below is an explanation of the various fields
appearing on the form.
Computer Access Request Form Field
Applicants must meet the criteria
of Enterprise Systems Support when applying for authorization
to use computer resources. Applicants are required to
be Faculty/Staff, Retired Faculty/Staff, Graduate Student
or Undergraduate Student at Northern Illinois University.
Primarily used by computer lab attendants,
lab supervisors, teaching assistance and students authorized
to finish an incomplete course. Resource codes allow access
to various applications within the specified computer
Expiration Date: Required
when resource code is requested.
Teaching Assistants: Course
# is required.
NIU Web Site Administration Only:
A CORN account is issued to users
responsible for maintaining a web site for NIU business.
Space size must be selected and a monthly fee is billed
to the department listed above.
MVS/TSO/Wylbur is an interactive
environment on our IBM mainframe that provides users with
the facility to develop programs, enter data, run small
interactive jobs and run batch jobs with JCL. The ability
to run interactive jobs allows users to transfer files
to and from the mainframe and to access remote systems
on the Internet using telnet and FTP. Since TSO and SuperWylbur
share the same MVS file system, files uploaded to TSO
are also available in SuperWylbur. The major statistical
and data analysis packages are available through batch
Financial Management System is
for Administrative use only.
Human Resource Information System
is for Administrative use only.
CICSPROD is for Administrative
Computer Access Authorization:
The electronic form must be forwarded
to the department head or their designee for authorization.
The department head is instructed to approve the form
by hitting the reply button, which then sends the form
Media Storage Management is
responsible for managing, storing, and protecting all
University data entrusted to Computer Operations. This
includes providing tape backup on various platforms, operating
in a 24 x 7 environment. An off-site facility is used
to store copies of critical data and backups of files
to assure recoverability in case of a disaster. Tape media
storage is provided at the central facility, supporting
the import and export of data and programs necessary to
both the administrative and academic computing environments.
The Storage Librarian assures standards for quality and
maintenance of media. Assistance is also provided in the
use of the automated tape and disk management systems,
to ensure that data is not unintentionally destroyed,
or needlessly kept past its useful life. Assistance is
also provided in copying tape files to disk, disk files
to tape, and obtaining temporary DASD space for special
projects. In order to control and assure the timely import
and export of information, a Media Control Form is required
to register tapes with Computer Operations. Refer to Media
Control Form instructions for guidance on completing
provides for the installation, operation, and maintenance
of mainframe and minicomputer systems in a distributed
processing environment, in the University’s central computer
facility. In addition, it is also responsible for Computer
Output Services, which offers standard forms for general
purpose use. A Xerox DP96 laser printer provides 8˝" x
11" cut sheet and three-hole punched output. An impact
printer supports special forms available for special applications
(e.g. mailing labels, multi part paper, high quality paper,
no-hole 8˝" x 11", etc.). An index to all forms and output
control information can be found in the Computer Operations Guide, which is available for user consultation and application development.
The Production Control
area is the University’s central data processing center
for scheduled mainframe job processing and enterprise
applications. All scheduled job processing and operational
support, including the implementation of new jobs, scheduling
responsibilities, and completion, are handled through
and academic job processing requiring extensive machine
resources, unique or special operational support must
be scheduled with the Production Scheduler in Production
Control. The scheduler coordinates scheduled production
with the appropriate division within Computing Facilities.
Refer to Production Service Request Form instructions for
guidance on how to complete the necessary Production Service Request Form.
Examples of extensive
machine resources include, but are not limited to, the
- Mainframe CPU time requests greater
than 20 minutes per job.
- Printed output greater than 25,000
- Elapsed time greater than one hour.
- Dependent job stream execution
involving multiple department processing.
- Special processing, including output
processing (e.g. checks, labels, special forms, etc.)
of any size, requiring direct operations attention or
For administrative users, the Production
Control area also performs program librarian functions,
manipulates sequential files between PCs and the mainframe,
and maintains production job run JCL and documentation.
Trouble, issues, or questions relating
to network security, acceptable use, student lab operating
system support, eDirectory, Internet connectivity, network,
dial-in services, or server support can be directed to
the ITS HelpDesk by phoning (815) 753-8100. The HelpDesk will open a ticket for
the call. Based on a triage of the call, the request for
assistance / support will be entered into a tracking system
and forwarded to the appropriate support tier and technician(s)..