Returning Items for Exchange or Credit

Items purchased from the NIU Stores Catalog or the non-stock vendor catalogs, when ordered in error or found to be defective upon delivery, may be returned for exchange or credit.

Returning non-stock items:

E-mail Stephanie Roach to inform her of the return. Please provide the Order Number and the catalog number of the item(s) being returned. Indicate why the return is necessary and whether you desire credit or exchange. If the item(s) being returned are small enough, give them to a campus mailman; otherwise, call 753-6280 and request a pick-up by our route drivers. You must include a copy of the original order with the return.You may also make exchanges for stock items in person, provided you contact Central Stores in advance to alert us that you wish to make the exchange.

Exchanges will be processed as soon as possible after both the paperwork and the items being returned are received in our office. To insure receiving credit from the non-stock vendor, non-stock items must be returned in the original packaging whenever possible. Also, do not write on the package. Credit for non-stock items will be given after Central Stores receives credit from the non-stock vendor. Credit can only be issued for the current fiscal year. In some cases, a restocking charge will be assessed. All returns for exchange or credit are subject to approval by Central Stores Management.

Returning stock items:

Provide a copy of the original order, noting what is to be returned, and if the item(s) being returned are small enough, give them to a campus mailman; or if the item is too bulky for the mail, call 753-6280 and request a pick-up by our route drivers.

Stock items returned because they are no longer needed by your department will be accepted for credit providing they are still currently available from the NIU Central Stores Catalog, have not exceeded their recommended shelf life (or are deteriorated due to age), and are in the same condition and packaging as when originally purchased from Central Stores. Credit can only be issued for the current fiscal year. Items purchased in a previous fiscal year cannot be returned for credit any later than 30 days into a new fiscal year.

Items that are no longer carried by Central Stores and are no longer needed by your department can be returned to Central Stores for no credit. We will then distribute these items, for no-charge, to departments who can use them.